Undergraduate Studies consist of:

• History of Holiday Stationstores
• Operating Standards
• Customer Service Heritage
• Age-Restricted Sales
• Lotto and Lottery Sales
• Register Transactions
• What to do when you don't know

Advanced Studies consist of:

• Customer Expectations
• Performance Standards
• Advanced Customer Service
• Advanced Sales Regulations
• Advanced Register Transactions
• Stationstore Safety
• Security and Loss Prevention

Upon completion of C.B.T., employees are ready to be introduced to our valued customers with the help of a personal trainer.

Assistant Manager/Manager Trainee Training Process

Holiday Stationstores has created a training process of self-study and hands on training for managers that consists of:

• Recruiting, Interviewing, Selection and Training of New Associates
• Customer Flow and Job Duties
• Operational Responsibilities
• Pro-active Scheduling
• Basic Store Maintenance
• Daily Paperwork and Banking
• Proper Ordering
• Effective Decision Making
• Stationstore Security
• Gasoline/Fuel Basics
• Office Support Staff
• Stationstore Merchandising
• Human Resources Guidelines
• Managers Daily and Weekly Priorities

Assistant Manager training differs from the Manager training in that assistants are trained by their home store managers at their own pace. Manager trainees are trained on-site by Holiday's certified trainers for 8 to 12 weeks.

Holiday Stationstores also offers ongoing training throughout every employee's career.

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